Delivery & Returns

AUSTRALIAN CUSTOMERS 

We use Australia Post pre-paid parcels and no signature is required on delivery unless specified upon checkout

Orders placed before 1pm Perth time will be shipped on the same day. (Weekdays only, orders placed over the weekend or on public holidays will be posted the next business day).

Regular Parcel will take 3-7 working days (VIC,QLD,NSW,ACT and NT longer)

Locations outside capital cities and major regional centre’s may take an extra day. Very remote locations will take longer.

 

FREE SHIPPING OPTION (WITHIN AUSTRALIA ONLY)

When you spend $200 on full price items*, you will receive the free shipping option.

All free shipping orders will go out by Regular Post.

* Note: Free Shipping will NOT apply on SALE items or promotional campaigns.

An additional freight charge will apply when customers request insurance, signature or registration, which will be determined and notified to the customer prior to final payment in conjunction with Australia Post fees.

Additional freight charges may be incurred for heavy / bulky items as well as deliveries to rural and remote locations within Australia which will be determined and notified to the customer prior to final payment in conjunction with Australia Post fees.

 

INTERNATIONAL CUSTOMERS

Refer to shipping rates as calculated at check out. If your country is not available, please Email Us for a quote

Please note that heavy / bulky items may incur additional charges to international customers, which will be determined prior to payment. International customers will be responsible for local duties and taxes.

Additional charges will apply for registered airfreight and insurance to international customers, which will be determined prior to payment.

Items are usually delivered within 4 weeks from the date of purchase. 

Please note that we cannot accept responsibility for delays in delivery due to unforeseen circumstances.

Any charges are a guide only and are subject to change at the discretion of Moda Bambini.  Please contact us for confirmation of all postage rates and charges. Note all prices are quoted in $AUD.

 

RETURNS

We want you to be satisfied with your Moda Bambini experience and should you change your mind, we will provide a store credit note to the value of the goods purchased (excluding freight) if goods are returned within 14 days. In order for the credit note to be issued, products must be returned or exchanged within 14 days of purchase as long as they are in a new, unused/unworn/unwashed condition, shoes in the box, and still have the original swing tags and packaging attached and are accompanied by the associated order number. Credit notes issued are valid for 6 months.

Please choose carefully as we don’t exchange or accept returns on sale and discounted items if you change your mind or make an incorrect decision.

If an item is damaged or faulty, please notify us within 14 days by email. Upon receipt of the faulty product, Moda Bambini will undertake an evaluation in conjunction with the manufacturer and if the item is deemed to be faulty, we will replace or refund.

 

EXCHANGES

Moda Bambini strive to ensure you are satisfied. We want you to love what you’ve ordered. If something isn’t right, please email us with an order number within 14 days to receive a Return Form (Customers will be responsible for the shipping and handling charge both ways). Returns without a valid return form will not be accepted. If you would like to exchange your product because you ordered the incorrect size/colour, please ensure you include a self-addressed pre-paid parcel or additional charges will apply.

If you can’t find another item for exchange, we will provide a store credit to the value of the goods purchased (excluding freight). Credit notes issued are valid for 6 months.

Please choose carefully as we don’t exchange or accept returns on sale and discounted items if you change your mind or make an incorrect decision.

 

RETURN BY MAIL

You can return goods due to a change of mind or incorrect size to any of our stores within 14 days of purchase.

Please email us with your order number to receive a Return Form (Customers will be responsible for shipping and handling charge). Returns without a valid Form will not be accepted.

Please enclose your receipt, return authorisation number and merchandise and within 14 days of purchase mail to:

For further information on Product Returns, please refer to Trade Practices Act Guidelines, which Moda Bambini adhere to.